Software Questions FAQ


Q. Do I need to go to www.ThePanClub.com each time I want to play?
A. No, to start playing, you only need to click on the ThePanClub.com icon on the desktop (or your Start menu) and it will automatically connect you to our games so you can start playing.


Q. The game window is too big for my screen (some parts are not visible), and/or the colors do not look right.
A. For ThePanClub.com to look its best, you will need to have your screen resolution set to 1024x768 or higher, with at least 16-bit color selected.

  • Right-click on your desktop with your mouse and select "Properties" from the popup menu.
  • Select "Settings" from the tabs at the top.
  • From there, you will be able to set both the screen resolution and number of colors being displayed.

Q. I use a non-Microsoft© operating system (Linux/Unix, Apple Macintosh, etc). Can I still play ThePanClub.com?
A. The ThePanClub.com software runs only on Microsoft© Windows 98/ME/NT/2000/XP. You may be able to play ThePanClub.com on a non-Windows™ computer if you have a Windows™ 98 or higher emulator. Please note that we do not provide support/technical help or guarantee the software will work correctly if run on an emulator.


Q. I have received an error that says my software has expired or it has been corrupted or has performed an illegal operation, what do I do now?
A. When you start the program, it immediately checks for an upgrade, if there has been a new version released or if you are running the program for the first time, an upgrade is required. Action.exe is the program that performs the upgrade. After the upgrade, the program that connects you to our servers is Act.exe. This issue may be caused by the software being unable to complete its automatic upgrading task. When the software begins its upgrade process, allow it to finish upgrading.

This process may have been stopped by a firewall or virus protection program. You either may disable these security programs or allow act.exe TCP/IP access on port 8085, and allow action.exe HTTP access on port 80.

If you have retried after making these modifications, and the process is still not successful, you will need to re-download the software by clicking here. When the software begins its upgrade process, please allow it to finish upgrading.


Q. How can I check the outcome of a hand?
A. ThePanClub.com only keeps track of real money game hand details. To check your real money game details from the game lobby go to the “Options” menu selection, followed by clicking on the “Reports” button. Your default internet browser will then open and you will able to search for the outcomes of all the games you have played.

 

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